Delivery and Returns

Delivery and Returns

 

Postage and packaging £4.95 on all orders within the UK. All plants are sent with identifying labels and information on how to plant them up (if applicable). 

 

We do not routinely ship outside the UK, as transit times can be unpredictable and some delicate plants do not survive the journey. Shipping costs can also be high, depending on weight. However, if you are outside the UK but within the EU and there is something you want to order, please contact us to see if we can arrange this.

 

Dispatch

Your order will usually arrive within 5 working days. Orders are sent by Royal Mail First Class parcels, as we have found that a person's regular postie is the most reliable way to get a parcel to them. (It is also more environmentally-friendly, as your postie is visiting your street anyway). However, large orders which cannot be sent by Royal Mail will be sent by ParcelForce. If you have given us your email address, we will notify you by email when your order has been dispatched, telling you how it has been sent and when to expect it. 

 

Collection In Person

Alternatively, orders can be collected in person. In this case there will not be a delivery charge. If you wish to do this, please select 'Customer Pick Up' when placing your order. Please note we will normally need a few days' notice to get your order ready for you - please let us know which day you would like to pick up the order (either by emailing us, phoning us, or by adding a note to your order), so that we can have it waiting for you.

 

Cancellations and Returns

If you simply change your mind you may cancel your purchase at any time from when you place the order up until 14 calendar days from the day you receive the goods, without giving any reason. If you wish to cancel, please notify us by email, phone, or letter, or fill out our electronic cancellation form which can be found here. We will acknowledge receipt of your cancellation without delay. 

 

In this case, please take reasonable care of the goods whilst in your possession and return them at your cost to the address below within 14 days from the day of cancelling. A full refund of the amount you originally paid will be issued as soon as possible and in any case not later than 14 days from the day we receive the goods back, or 14 days from the day you provide evidence that you posted them. We will make the refund using the same means of payment as you used for the initial transaction unless you request otherwise and you will not incur any fees as a result of the refund. 

 
If anything you have ordered is damaged or faulty in any way, please let us know as soon as you can and we will make sure it is sorted out for you. 

 

Returns Address:

Water Garden Plants

Wayside Aquatics

Blackmore Road

Doddinghurst

Brentwood

Essex

CM15 0HU

United Kingdom