Privacy Policy

 

This is the website of Water Garden Plants. Our postal address is: 

 

Water Garden Plants
Beck View
Chequers Road
Gresham
Norwich
Norfolk
NR11 8RQ
United Kingdom
 
We can be reached via e-mail at: sales@watergardenplants.co.uk or by telephone on: 01263 577627
  • You may visit our website without providing any personal details. Each time you access the website, the webserver will automatically document a server log file, which contains the name of the requested file, your pseudonymised IP address, date and time of your access, volume of transferred data and the requesting provider (access data). This access data is used solely for the purpose of ensuring a fault-free operation of the site. All access data will be deleted at the latest seven days after the end of your visit to the site.​​​

  • ​​This website uses tracking technology by which anonymous data on visitor behaviour is collected and saved for marketing and optimisation purposes. This technology is provided by Google Analytics, which stores the data in order to create reports. The data is not personally identifiable. The data will not be used to identify a visitor and it is not linked with any personal data. It is not used for any other purpose than for us to see how visitors arrive at our website and which pages they visit when they are on it.  

  • An established provider hosts our online shop and the data processed through it. All data collected during the course of using this website or in the forms provided in the online shop are processed on the provider's servers. These servers use the highest security standards through ISO certification. 

  • When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

  • We do not share any of your personal information with other companies, apart from those details which are essential to process your purchase, i.e. postal workers or couriers will see the name and address on your parcel, and financial institutions will record payments made by you to us.

  • If you supply us with your email address or telephone number when placing an order we will only contact you regarding orders you have already placed or tried to place; we will not contact you with information on new products and services or upcoming events. 
  • If you supply us with your email address or telephone number in order to ask us a question we will only use this information to answer your question; we will not contact you with information on new products and services or upcoming events. 

  • Upon request we will provide customers with access to unique identifier information (e.g., customer number) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the customer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mailing us or writing to us at the above address.
  • Upon request we will delete any information we hold about a customer that is not essential for us to process a sale or keep a record of a sale for the minimum legal time. Customers can request their information is deleted by e-mailing us or by writing to us at the above address. 

If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number.